Our Print on Demand Products Exchange Policy:
Warranty Information:
At Jonesiest Boutique, we are committed to delivering high-quality gear that exceeds your expectations. Each product we offer is meticulously printed to order, ensuring a unique and personalized experience. We stand behind the craftsmanship of our products and offer a 30-day warranty exclusively for product defects.
"Warranty" Coverage:
Our 30-day warranty covers defects in materials or workmanship. If you receive a product with any manufacturing defects, we are here to make it right. Please note that this warranty does not extend to issues arising from incorrect sizes, colors, or other preferences.
Exchange Policy:
In the rare instance of receiving a product with defects, we are happy to facilitate an exchange. To initiate the exchange process, customers must send clear pictures of the defective product, along with a detailed description of the issues, to info@jonesiestboutique.com. This ensures a swift and efficient resolution to any problems you may encounter.
Not Applicable Returns:
Returns for reasons other than product defects, such as size discrepancies, color mismatches, or personal preferences, are not applicable under this warranty. We encourage customers to carefully review product details, sizing charts, and customization options before placing their order to ensure satisfaction.
At Jonesiest Boutique, we value your satisfaction and strive to provide a seamless shopping experience. If you have any concerns or require assistance with a warranty claim, feel free to reach out to our customer service team at info@jonesiestboutique.com. Your trust in our products is of utmost importance, and we are dedicated to addressing any issues promptly and professionally.
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All other products:
Thank you for shopping at Jonesiest Boutique. We want to ensure you have a satisfying experience with our products and services. Please review our return and refund policy below.
1. Returns:
We accept returns within [10] days of the purchase date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
2. Refunds:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
3. Exchanges:
If you receive a defective or damaged item, please contact us immediately at info@jonesiestboutique.com to arrange for an exchange.
4. Non-Returnable Items:
Certain items are non-returnable, including [list of non-returnable items]. We do not accept returns on sale or discounted items unless they are defective or damaged. ( No undergarments or lingerie)
5. Shipping Costs:
Shipping costs for returned items are the responsibility of the customer unless the return is due to a mistake on our part.
6. How to Initiate a Return:
To initiate a return, please contact our customer support at [contact@email.com]. Include your order number and a description of the issue.
7. Lost or Stolen Packages:
Jonesiest Boutique is not responsible for lost or stolen packages. Please ensure that your shipping address is secure.
8. Changes to This Policy:
We may update our return and refund policy to reflect changes in our practices. Check this page periodically for updates.
9. Contact Us:
If you have any questions or concerns about our return and refund policy, please contact us at info@jonesiestboutique.com.
Thank you for choosing Jonesiest Boutique.
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